We want you to be happy with what you bought, so our return policy is very simple: we will take the products back as long as they’re unwashed, unworn, with tags and original packaging. We can either send you a replacement or refund the full amount; it’s totally up to you. To return or exchange items, please send them back to us with a note indicating your order number and what you would like instead. Please note that you can only exchange or return items bought on our online store. 

PO Box 7539,
Gold Coast MC,
QLD 9726

100% Satisfaction Guarantee

We pride ourselves on the quality of our products and offer our customers 100% satisfaction guarantee on all items purchased on our online store. This means that as long as you've followed the care instructions, we will replace any faulty item up to 4 months after your order was placed. All you need to do is to send an email to sales@madkeen.com with a photo of the faulty item and your replacement will be on its way.

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